PingPilot: Voice, SMS and Live Chat for Marketo

By PingPilot

Offer your customers Click-to-Human video, voice, SMS, and chat experiences, synchronized with your Marketo records.

About

Why Add Voice, SMS, and Live Chat to Marketo? Save both you and your customers the pain of complicated marketing automation campaigns.

Take back the hours and endless dollars invested in the building, segmenting and cleaning email lists. Stop stressing your developers out writing antiquated HTML for email clients that can’t deliver a decent experience. Build trust with your customers by lifting the mile-long lead qualification form and give them on-demand access to your campaign content and your team.

When you’re measuring marketing automation campaign success in single-digit CTRs, it’s time to add some communication channels to the mix—ones your customers use every day.

Customers want dedicated, personal assistance, but prefer to engage on their terms. With PingPilot Signals, customers are automatically matched with a dedicated agent who will interact with them in the channel they most prefer. With PingPilot’s Marketo LaunchPoint Partnership, each voice, SMS and live chat interaction is synchronized with customer records in Marketo. These same customer records also provide PingPilot agents with a bit of caller ID when customers engage them via voice, SMS and live chat.

Features

Empower your prospects

With dynamic, omni-channel communication options, PingPilot equips potential customers to start the conversation at the moment they're ready to buy.

Optimize your communications

Click-to-Human combines video, voice, SMS, and live chat into a single mobile telecommunications experience.

Assign dedicated experts

Assign the same representatives to respond to specific customers regardless of how or when they make contact.

All in under 60 seconds

Create an enterprise-scale call center that connects your entire team at the push of a button.

Max Limit (6 Features)

Integration

With Marketo integration, each interaction your customers have with a PingPilot Signal is synced directly with your Marketo instance, so teams can:

  • Share CX information throughout the entire experience 
  • Break down silos in cross-channel communication
  • Better convert Marketing Qualified Leads into Customers 

Find our full PingPilot + Marketo Integration guide here: https://pingpilot.com/integrations/guides/marketo

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Resources

Contacts

Additional Information

Region

APAC

Region

EMEA

Region

North America

Sub-Region

USA

Application Categories

Conversational Marketing & Chat

PingPilot allows businesses to connect with customers in their preferred channel across all marketing, sales, and support touchpoints.
Ross Eberhart, VP ISVs, Twilio