Gainsight Customer Cloud

By Gainsight

Business success requires customer success. Discover how every function in your company can benefit from being more customer-centric.

About

The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company.

Customer Success - (watch video)

Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale.

Product Experience - (watch video)

Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences.

Customer Experience - (watch video)

Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience.

Customer Data Platform - (watch video)

An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer.

Revenue Optimization - (watch video)

Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

Integration

The Gainsight Customer Cloud extends the visibility and reach of you customer facing teams to ensure your customers adopt your product and achieve their desired outcomes.  In addition to bidirectional integrations with marketing automation platforms such as Marketo, customer teams can also use Gainsight to send automated email templates to nurture advocates, guide users within your product to increase adoption and retention or initiate upsell cycles.

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Resources

Contacts

Additional Information

Sub-Region

Canada

Sub-Region

Central Europe

Region

North America

Sub-Region

Southern Europe

Sub-Region

UK + Ireland

Sub-Region

USA

Application Categories

Customer Intelligence & Data Science

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
ROELF KUITSE, Customer Success, imprivata