Gainsight

By Gainsight

Grow retention revenue and mobilize your Account Management team with the only 100% Native Force.com Customer Success solution.

About

Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company’s SaaS solution is 100% Salesforce native and uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie’s List, Castlight Health, Marketo and Informatica use Gainsight to help their customers succeed at www.gainsight.com.

Integration

Gainsight’s Email Services extends the reach of each Account and Customer Success Manager. In addition to bidirectional integrations with marketing automation platforms such as Marketo, customer teams can also use Gainsight to send automated email templates to nurture advocates, de-escalate risks, or initiate upsell cycles.

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By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
ROELF KUITSE, Customer Success, imprivata