Sprinklr; Social Media Management Platform
- Content Planning & Publishing
- Owned Engagement & Moderation
- Listening & Trend Discovery
- Social Analytics
These days, the difference between doing social and being social for major global brands is the ability to manage each customer’s social experience across every area of the organization.Sprinklr's social media management platform is purpose-built for enterprise deployment and integration. It makes social media a core function for every one of your business lines, including Sales, Marketing, Customer Service, PR, Events, and Crisis Management.
With Content Planning & Publishing, you can create and manage digital assets across any social account in any geography both efficiently and safely. Every message, no matter where it comes from in your enterprise, is published to the best possible audience, at the best possible time, with the best possible content.
Engagement & Moderation equips your community managers to handle massive volumes of conversation while applying business process and analytics that ensure quality and scale. Automatically route and assign messages, and ensure SLAs are achieved. Sprinklr processes messages in bulk--across channels and accounts--for greater productivity, and displays customer information for context.
Advocacy & Audience Segmentation helps you profile key members of your community and organize them into segments to be activated. Use these segments to enable deeper and more personal conversations with your audiences.
Paid & Targeted Amplification lets you create and manage social ads through the the same tool as your community management and content publishing. Your strongest content will automatically trigger and optimize paid buys based on pre-built workflow and quantitative triggers.
Listening & Trend Discovery, named "the most powerful technology in the market" by Forrester Research, helps you find and engage with the most important conversations across the social web. With Sprinklr, you can find, analyze, and engage with conversations or trends across any geography, language, and social network. You can even analyze owned media versus earned media mentions.
Social Analytics & Reporting offers a clear view into all social activity affecting your business. You can track trends on markets, customers, product, and operations with just a few mouse clicks. Simple reporting makes it easy to report on key metrics and business drivers at a moment’s notice.
Please refer to our Integration Setup Guide